Shipping Policy

Shipping Options & Delivery Times

We are pleased to offer Free Shipping on all orders.

• Estimated delivery time: 6-12 business days.

Please note that delivery times may vary depending on your location, customs processing, and carrier delays.

Shipping Costs

• Standard Shipping: Free Worldwide Shipping

• Return Shipping Fee: In the event of a return, a return shipping fee of $9.99 will be charged to cover shipping and handling costs.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Please allow 6-12 business days for tracking updates to appear in the system.

Customs, Duties & Taxes

Any customs fees, import duties, or taxes (if applicable) are the responsibility of the customer. Velionne is not responsible for delays caused by customs authorities.

Incorrect Address

Please ensure that your shipping address is accurate and complete at checkout. Orders shipped to incorrect addresses provided by the customer cannot be guaranteed replacement or refund.

Delayed Shipments

If your order has not arrived within 20 business days, please contact our customer support team at Support@velionne.com and we will be happy to assist you.